Complaint Procedure

The Office of Professional Standards and Inspections (OPSI) is responsible for all internal investigations for the Spartanburg Public Safety Department, and reports directly to the Director of Public Safety. OPSI Lieutenants are responsible for conducting and/or overseeing the investigation of complaints made against an officer from any citizen or employee, even when those complaints are made anonymously. Confidentiality of investigations and records is maintained at all times, and records are stored securely as law permits. 

Internal investigations are conducted to uphold the strict professional conduct and code of ethics our department demands. The integrity of the Spartanburg Police Department depends on the honesty and discipline of its officers, and all complaints are taken seriously.

Complaint Procedures

All complaints are received by the Office of Professional Standards and Inspections whether submitted in person, by letter, through email, or by telephone. Complaints are reviewed and a determination is made whether the complaint will be assigned to the immediate supervisor or whether an investigation will be conducted by OPSI. If necessary, a thorough and impartial investigation is conducted, and a disposition is rendered based on all available information. The complainant will be notified at the completion of any investigation.

Steps in filing a complaint:

  1. Complete the Complaint Form: it is required that the complainant directly involved in the allegation complete the form.
  2. Forward your complaint form to the Office of Professional Standards and Inspections at 145 West Broad Street, Spartanburg, SC 29306.
  3. A Lieutenant assigned to the Office of Professional Standards and Inspections will contact the complainant. In this step, the complainant may be requested to give sworn statements, produce any evidence of allegations and/or discuss their complaint.
  4. The Office of Professional Standards and Inspections will notify the complainant of their complaint's disposition.

To fill out a complaint, please download the form below, and mail or bring it in-person to the Public Safety Office of Professional Standards and Inspections at 145 West Broad Street, Spartanburg, SC 29306

Complaint Form

Summary of OPSI Investigations

The office of Professional Standards and Inspection is responsible to investigate any report of alleged misconduct, inappropriate behavior, officer involved shooting, or any other situations of importantc that warrant a thorough and objective investigation.

These investigations may originate from either an internal or external source. Each investigation will contain one of the following conclusions in a final report:

Definitions:

Exonerated: Incident occurred, but actions were lawful and proper.

Sustained: The allegation did occur

Not Sustained: Insufficient evidentce to prove or disprove the allegations.

Policy Failure: The allegation is true, but investigation reveals police or procedural changes are necessary.

Pending: Final disposition has not been reached.

 

SUMMARY OF OPSI INVESTIGATIONS:

OPSI 3-Year Summary

OPSI  2011 Investigation  2013-15